Terms Of Service

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General Terms of Service

1. Acceptance of Terms: By accessing or using the car cleaning services provided by Clean Mobile Auto Detailers, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please refrain from using our services.

2. Service Description and Pricing: Clean Mobile Auto Detailers offers professional car cleaning and detailing services. The prices for our services are specified under each specific service package. However, please note that all prices listed are estimated. Actual prices may vary depending on the condition and specific requirements of your vehicle.

3. Additional Charge after In-Person Inspection: We understand that each customer may have unique needs, and while we strive to honor the listed prices, there may be cases where additional fees apply. If, after an in-person inspection, we determine that the service will require more time than the estimated timeframe, we will discuss and agree upon an additional fee ranging from $20 to $100 before proceeding with the detail.

4. Customer Satisfaction: After the completion of your car detail, we will provide a thorough walk-through of the finished vehicle. It is important to us that you are satisfied with our services. If you have any concerns or are not completely satisfied, please let us know, and we will address those concerns promptly and to the best of our abilities.

5. Limitations of Liability: At Clean Mobile Auto Detailers, we strive to provide the highest quality of service. We highly value the trust our customers place in us, and we will make every reasonable effort to address any concerns or issues that may arise. Additionally, Clean Mobile Auto Detailers cannot be held responsible for any pre-existing damage, loss, or theft of personal belongings left in the vehicle during the service. We appreciate your understanding and cooperation in this matter. Should you have any questions or require further clarification, please feel free to reach out to us.

6. Modifications to the Terms: We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Terms of Service periodically for any updates.

7. Governing Law: These Terms of Service shall be governed by and interpreted in accordance with the laws of the state or jurisdiction where Clean Mobile Auto Detailers operates.

Please read these Terms of Service carefully. If you have any questions or concerns, please contact us using the information provided on our Contact page.

Booking & Deposits

BOOKING, DEPOSIT & APPOINTMENT POLICY

By submitting your deposit, you acknowledge and agree to the following terms and conditions.

Section 1 — Appointment Confirmation

Your appointment is not confirmed until your deposit has been received and processed. No appointment time is held or reserved without a deposit.

Section 2 — Non-Refundable Deposit

All deposits are non-refundable. By submitting a deposit, you acknowledge that it is consideration for reserving your specific appointment time and is earned upon receipt, regardless of whether service is ultimately performed, except as expressly provided in Section 6 (Weather-Related Reschedules).

Section 3 — Deposit Application

Your deposit will be credited toward the total balance due at the completion of service.

Section 4 — Customer-Requested Reschedules

Appointments may be rescheduled one (1) time, subject to the following conditions: A minimum of 24 hours advance notice is required prior to the scheduled appointment time. The rescheduled appointment must be completed within 14 calendar days of the original appointment date. If no availability exists within that 14-day window due to scheduling on our end, the appointment will be booked at our earliest available date at no penalty to you. If you are unavailable for, unwilling to schedule, or fail to respond to scheduling of a new appointment within a reasonable time, the deposit will be forfeited and a new deposit will be required to book a future appointment.

Section 5 — Missed Appointments & Forfeiture

Your deposit will be forfeited and your appointment will be cancelled in any of the following circumstances: You fail to provide at least 24 hours advance notice of cancellation or reschedule. You fail to honor a previously rescheduled appointment. You do not contact us and are not present or ready at the time of service (no-call/no-show). Forfeiture of a deposit does not affect your ability to book future appointments. However, a new deposit will be required before any future appointment can be scheduled.

Section 6 — Weather-Related Reschedules

Because our services are performed outdoors, appointments may need to be rescheduled due to weather conditions that prevent us from safely or effectively completing the service. The determination of whether weather conditions warrant rescheduling is made solely at the discretion of Clean Auto Detailers LLC. In the event of a company-initiated weather reschedule, your deposit will be retained and applied to your rescheduled appointment at no penalty to you.

Section 7 — Non-Severe Weather Conditions

The following conditions do not automatically require rescheduling and will generally not affect your appointment: light rain, intermittent showers, overcast skies, or forecasted rain later in the day or on following days. Clean Auto Detailers LLC reserves the right to proceed with scheduled appointments under these conditions.

Section 8 — Customer-Requested Weather Reschedules

If you request to reschedule due to weather or forecasted conditions that do not prevent us from performing the service, your request will be treated as a standard customer-requested reschedule under Section 4 and is subject to all terms stated therein, including deposit forfeiture if applicable.

Section 9 — Vehicle Accessibility

Your vehicle must be accessible, unlocked, and ready for service at the scheduled appointment time. You must provide all keys or access credentials necessary to access, unlock, and move the vehicle during the service. If the vehicle is inaccessible, locked, or otherwise unavailable for service upon our arrival, Clean Auto Detailers LLC reserves the right to assess additional charges, delay or reschedule the appointment, or cancel the appointment with forfeiture of the deposit.

Section 10 — Vehicle Operability & Climate Requirements

Your vehicle must be in operating condition at the time of service. For any service involving the vehicle interior, the vehicle must have a functional battery and a working air conditioning system. During periods of extreme heat, Clean Auto Detailers LLC may require the vehicle to be running periodically to reduce interior temperatures and ensure cleaning products perform as intended. If the vehicle is inoperable, unable to provide climate control when reasonably required, or otherwise unfit for service upon our arrival, additional charges, delays, rescheduling, or cancellation with deposit forfeiture may apply.

Section 11 — Driveway, Work Area & Site Requirements

Our service vehicles, trailers, hoses, and equipment may require use of a significant portion or the entirety of your driveway or parking area during the appointment. Any vehicles that may need to leave the premises during the appointment must be moved prior to our arrival. Clean Auto Detailers LLC requires a reasonably accessible and suitable work area to safely and effectively perform services, including adequate space to operate our equipment, a stable and navigable surface, and conditions that allow our staff to move freely and safely around the vehicle. If we arrive at the service location and determine that the work area is unsuitable, inaccessible, unsafe, or otherwise inadequate to perform the scheduled service, Clean Auto Detailers LLC reserves the right to delay, reschedule, or cancel the appointment. Cancellation due to an unsuitable or inaccessible work site will result in forfeiture of the deposit. Clean Auto Detailers LLC is not responsible for delays caused by blocked or inaccessible work areas.

Section 12 — Right to Refuse, Delay, or Reschedule Service

Clean Auto Detailers LLC reserves the right to refuse, delay, or reschedule service at any time when conditions exist that prevent us from safely, efficiently, or properly performing the scheduled service. Such conditions include but are not limited to: severe weather, inaccessible or inoperable or unavailable vehicles, lack of required access or keys, extreme vehicle temperatures, unsafe working conditions, aggressive animals, or any other circumstance that may negatively impact service quality or the safety of our staff.

This policy is effective for all appointments scheduled with Clean Auto Detailers LLC.

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